Frequently Asked Questions

What products does Panes offer?

Panes manufactures custom vinyl replacement windows in 12 operating styles (casement, double-hung, single-hung, awning, picture, sliders, shaped, bay, and bow), fiberglass and steel entry doors, UPVC sliding patio doors, sealed glass units, and false windows.

Do you offer installation?

Yes. Every Panes window and door is available with professional installation or as supply-only. Installation service is available across Southern Ontario, Chicagoland, and Central Iowa.

Where can I see Panes products in person?

Panes has three showrooms: Toronto Factory & Showroom (90 Ronson Dr, Etobicoke, ON), Des Moines (4405 SE Beisser Drive #104, Grimes, IA), and Chicago (38 N Lively Blvd, Elk Grove Village, IL).

Where do you deliver?

Panes ships coast-to-coast across Canada and the continental USA. Windows, doors, and glass-heavy products are professionally packaged and delivered by freight carrier or dedicated routes.

Can I customize my windows and doors?

Yes. Windows are manufactured to your exact opening sizes with your choice of operating style, glass package, and color. Entry doors can be configured online by style, size, color or stain, decorative glass, and hardware, or ordered from the pre-configured shop collection.

What makes Panes factory-direct?

Panes manufactures the windows and doors it sells, so there is no third-party retail markup between the factory and your project. The same company that builds your windows stands behind them.

Are Panes windows energy efficient?

Panes windows are available with high-performance glass packages including double and triple-pane glass, Low-E coatings, and argon gas fills for energy-efficient performance.

What entry door sizes are available?

Entry doors are available in heights of 79", 95", and 108", with widths ranging from 36" to 72" depending on the style.

How is shipping calculated?

Shipping is calculated by the largest product dimensions, total quantity and handling requirements, delivery location, and current carrier rates.