Shipping Policy

Canada · CAD

Last updated: November 4, 2026.

Shipping rates and skid/crate charges

Shipping is charged at the available carrier rate, without shipping discounts. A $149.95 CAD skid/crate charge applies once to every shipped order.

No minimum order value or regional exclusions. The skid/crate charge also applies to manually quoted or waived freight. Local pickup has no skid/crate charge.

Checkout shows the complete total before payment.

Panes ships windows, entry doors, sliding patio doors, sealed units, false windows, accessories, and related made-to-order building products within Canada.

Where We Ship

We deliver within Canada. Delivery availability and rates depend on your postal code and order. If no carrier rate is available, a manual shipping quote is required before ordering.

Products Covered

This policy applies to custom windows, entry doors, sliding patio doors, bifold and aluminum door systems, insulated glass units, false windows, accessories, replacement parts, samples, and related products sold by Panes.

How Shipping Costs Are Calculated

Windows and doors are protected and packaged according to their size, glass area, and handling requirements. Canadian delivery uses live carrier quotes based on shipment dimensions, product weight and your delivery address. Review the delivery charge or freight quote for your complete order before payment.

Carts containing freight-eligible windows or doors include a freight estimator before checkout. The rate is confirmed from the complete delivery address during checkout; destinations or orders that cannot be rated online require manual review.

Canadian Delivery

Canadian delivery is quoted using live carrier rates for your complete order and delivery address. A $149.95 CAD skid/crate charge applies once to every shipped order, with no order-value or regional exclusions. Local pickup has no skid/crate charge. Shipping discounts do not apply. If no rate is available, request a manual freight quote before payment. Free local pickup remains available.

If a carrier rate is unavailable, a manual shipping quote is required before payment. Request a freight quote at checkout or contact Panes Canada. Free local pickup remains available.

Remote And High-Cost Delivery Areas

Some delivery areas are unusually remote, restricted-access, or costly for carriers to service. Online checkout may show a base or estimated shipping rate that does not fully cover the actual freight cost for those locations. After an order is placed, Panes may review the delivery address, carrier options, and actual shipping cost before accepting the order for fulfillment.

If the actual shipping cost is materially higher than the rate charged at checkout, we may contact you to approve an additional shipping charge, arrange pickup or an alternate delivery option, or decline or cancel the order and refund any payment collected. We will make reasonable efforts to communicate the issue clearly and work with you on a practical solution before taking final action.

Delivery And Inspection

Large and glass-heavy products ship by freight carrier, dedicated route, or Panes-arranged truck. Deliveries are typically curbside. Inspect products and packaging before signing, note visible damage on the carrier receipt, photograph damage, and contact us within 48 hours.

Production And Transit Time

Estimated production is 15–20 business days for custom vinyl windows and 20–30 business days for entry doors and sliding patio doors. Freight transit begins after production and is additional. Confirm your order’s schedule before arranging installation.

As a general guide, transit after shipment is often 5–10 business days for many Canadian destinations, but large or remote shipments can take longer.

Production and delivery estimates are not guaranteed; carrier capacity, customs, weather and route scheduling can affect timing.

Pickup Orders

For pickup orders, bring a suitable vehicle, straps, padding, and enough help to load and secure the products safely. Risk of loss transfers when the order is picked up or released to your carrier.

Address Changes And Delivery Issues

Contact us as soon as possible if a shipping address must change. Address corrections, failed delivery attempts, limited-access delivery, storage, redelivery, or carrier accessorial charges may change the final shipping cost.

See our Return Policy for damage and defect claim details.